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Superman replacement program

Forums - Discs & Movies - Superman replacement program 

30th November 2006 18:14  #1

Nic Mall Member Join Date: November 2005 Location: United Kingdom Posts: 1,202 Send a message via MSN to Nic Mall
Superman replacement program
Stole this from Digitalbits and Bluetights Network...
Don't know or care if it's been posted already.

"They ARE going to be issuing corrected discs for both Disc One of the Superman: The Movie - Four-Disc Special Edition (also Disc One of the Superman: Ultimate Collector's Edition 14-disc set) AND Disc Eight of the Superman: Ultimate Collector's Edition. Disc One will feature the CORRECT original 2.0 audio track for Superman: The Movie and Disc Eight will feature the new Superman III: Deluxe Edition. ALL of the other discs streeting tomorrow are correct. The mistakes in the Superman: The Movie - Four-Disc Special Edition and the Superman: Ultimate Collector's Edition were apparently just honest authoring/replication errors - not deliberate decisions - and Warner is already in the process of correcting them. NO recall of existing sets is planned at the moment, but we'll have an 800 number shortly that you can call and arrange to have the corrected discs sent to you via mail. The official statement from Warner will follow shortly, so be sure to check back in a little while."

" First, operators are basically just taking your names and phone numbers at this point. 800-553-6937 It will be a few days before all the details are in place, and they know when discs will be available. Discs are being replicated now, but it takes time. And if you get put on hold or have a hard time getting through, be patient. They're getting a LOT of calls.

Just to be precise, the 1978 Superman theatrical edition disc (Disc One of the Ultimate Collector's Edition) is supposed to have the revised 5.1 audio (edited down from the 2001 Extended Edition's 5.1 remix) and the ORIGINAL THEATRICAL 2.0 audio. That's what the corrected discs will contain (right now, the 2.0 is the remix also rather than the original theatrical audio).

WHV tells me that corrected DVDs and sets will eventually find their way into stores (as a 'running' production change) once the current stock sells out. They'll have new SKU numbers to distinguish them from the current ones - don't know what those are yet.

Finally, for you international (non U.S.) customers who may have purchased the Region 1 sets online via Amazon, Warner is checking with Amazon to confirm arrangements to make the corrected discs available to you. We're waiting to hear back from WHV to see if there will be a phone number or mailing address that other international customers (who may have purchased R1 sets online) can use to get the corrected discs. We'll try to let you know."

18th January 2007 18:24  #2

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
Got mine today, about a month after I made the call. Discs were actually in the envelope, so I didn't have to send them back first. Result.

18th January 2007 19:49  #3

Nic Mall Member Join Date: November 2005 Location: United Kingdom Posts: 1,202 Send a message via MSN to Nic Mall
Excellent! *Plays air guitar*

18th January 2007 20:00  #4

The Ranger Member Join Date: June 2004 Location: United States Posts: 135
The real question is, are you going to send the other ones back, or be cheeky and keep them. Wink  I called on the 27th of Dec, and it is good news to hear that they send the replacements first. I am in London, so hope to get it soon.

18th January 2007 20:35  #5

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
Well seeing as they're just going to destroy them, I don't know that I can be bothered. The main reason they wanted them was for proof of purchase, but seeing as they already sent them I don't see the point. I bought the set, it was screwed, they fixed it. They're not doing me a favour, merely fulfilling their obligations.

18th January 2007 20:38  #6

The Ranger Member Join Date: June 2004 Location: United States Posts: 135
Fair enough, besides it did take awhile anyways. Just out of curiosity, did you ever have to call to find out the status of when it was sent? I tried tonight, but they said someone else had to call me back. I don't expect that to happen. They did have my postcode correct, so I will just be patient.

18th January 2007 21:37  #7

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
I never called to check as I figured it would take until mid January. I know someone else who got them yesterday, so it looks like they are starting to arrive. Depends when you called I guess.

19th January 2007 19:14  #8

Adrian Senior Member Join Date: September 2005 Location: United States Posts: 1,305
I still haven't even gotten the return envelopes.  I wouldn't have thought it would take over 2 weeks just to get the envelopes.

19th January 2007 23:20  #9

SPIDER-MAN Member Join Date: November 2006 Location: United States Posts: 30
Adrian wrote: I still haven't even gotten the return envelopes.  I wouldn't have thought it would take over 2 weeks just to get the envelopes.

I never got any return envelope either to send the defective discs back & I signed up back in December. I no longer have to fool with the whole replacement disc debacle since Amazon.com sent me a corrected set. I had my original set since they were released back in November of 2006 & contacted Amazon.com since I had trouble getting the return envelope from the WB replacement disc program. I didn't think that they would actually send me out a new set since I had the original one for so long but they did & it was the corrected version. Now all I have to worry about is sending my old set back. I already sent away for the free posters offer with the card from my original set & took the card from the new set & put back in my old set, the bad news is that I was supposed to send my original envoice that came with my old set back with my old set but I sent it in with the free posters offer as the receipt they required to get the posters.  

22nd January 2007 23:20  #10

Adrian Senior Member Join Date: September 2005 Location: United States Posts: 1,305
Adrian wrote: I still haven't even gotten the return envelopes.  I wouldn't have thought it would take over 2 weeks just to get the envelopes.

Of course, I complain and the next business day, I have the envelopes in hand.  I'll be sending the movies back soon.

23rd January 2007 9:30  #11

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
So did you not get the new discs then? I guess they must be shipping them to International customers to save time.

23rd January 2007 20:22  #12

Adrian Senior Member Join Date: September 2005 Location: United States Posts: 1,305
Chris Gould wrote: So did you not get the new discs then? I guess they must be shipping them to International customers to save time.

No disc.  You have to send the discs back before you get the replacements.

24th January 2007 22:16  #13

Kozinski Member Join Date: June 2006 Location: United Kingdom Posts: 235
Finally managed to gather enough money to get this now.

Chris did you call 1-800-553-6937? Or is there a particluar dialling code for international customers?

*edited cause the swear filter edited sc**pe as in what you would do to ice on your windshield lol*

25th January 2007 20:20  #14

Adrian Senior Member Join Date: September 2005 Location: United States Posts: 1,305
If you just bought this, wouldn't you have already gotten the new discs and not need the replacements?

25th January 2007 23:16  #15

Kozinski Member Join Date: June 2006 Location: United Kingdom Posts: 235
Well I don't actually have it yet - it has just been shipped so can't comfirm - but they way the shop I've bought it from (DVDWORLDUSA) were talking, it suggested they have only had the set with wrong discs.

30th January 2007 11:58  #16

Cheddar J. Cheese Member Join Date: October 2004 Location: Canada Posts: 1,492
Right so wait now, a bit confused... Disc one will feature the original 2.0 audio or the 5.1, OR original 2.0 AND the 5.1?

30th January 2007 15:57  #17

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
Original 2.0 Stereo and remixed 5.1.

30th January 2007 17:29  #18

The Ranger Member Join Date: June 2004 Location: United States Posts: 135
Can anyone who is international tell me, did WB send it by airmail, or was it surface? I just wondered because they had to re-ship mine yesterday as they got my street wrong when I called them. Would be nice to have a general idea, though not holding my breath.

30th January 2007 19:59  #19

Cheddar J. Cheese Member Join Date: October 2004 Location: Canada Posts: 1,492
Chris Gould wrote: Original 2.0 Stereo and remixed 5.1.

Thanks, wasn't very clear for me.

31st January 2007 0:05  #20

phildvd Member Join Date: January 2007 Location: United Kingdom Posts: 1
superMAN
yeah warner sent mine via airmail it included the discs and a return envelope but not prepaid so you have to pay £2 to return  it back to them very fast only took 5 days.

31st January 2007 0:51  #21

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
Hardly worth the effort for International customers, considering Warner are just going to incinerate the duff discs (or something similar).

31st January 2007 3:16  #22

Trap Door Member Join Date: January 2006 Location: United Kingdom Posts: 250
I live in Ireland, called them in December and haven't got any disc yet. Should I call them again or wait a bit longer?

31st January 2007 11:09  #23

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
I called them almost as soon as the number was released and I only got mine a week or two ago.

5th February 2007 18:24  #24

The Ranger Member Join Date: June 2004 Location: United States Posts: 135
Just to update, I finally got my replacement discs today. And this was definately after they corrected my street name over the phone. It did come within a week of calling last monday though, so kudos for that. Can't wait to finally watch this set. I held of on opening the set until I got these in case. I am so happy now.

5th February 2007 19:25  #25

Kozinski Member Join Date: June 2006 Location: United Kingdom Posts: 235
Is phoning them the only option? How does that work when phoning from UK?

5th February 2007 19:39  #26

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
It costs you lots...

6th February 2007 8:17  #27

Kozinski Member Join Date: June 2006 Location: United Kingdom Posts: 235
Seriously? How much?

EDIT: *ahhh just realised you meant the phonecall* Is that the only way then?

6th February 2007 9:44  #28

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
Yep, but it's a fairly painless process once you do it. I called twice just to check that they had my address details correct, but I did it from work so it was free.

6th February 2007 15:04  #29

Kozinski Member Join Date: June 2006 Location: United Kingdom Posts: 235
Oh you sneaky cheeky boy!

6th February 2007 15:29  #30

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,104 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
Gotta screw what I can out of them while I have the chance. I leave at the end of the month and they haven't been particularly great employers.
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