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What to do when your DVD is defective?

Forums - Discs & Movies - What to do when your DVD is defective? 

5th April 2005 10:43  #1

J. Tasca Member Join Date: January 2005 Location: Canada Posts: 35
What to do when your DVD is defective?
I'm just wondering what there is that you can do if a DVD is found to have a manufaturing defect and it is past the point where you can return it for a refund.

Here's my problem. I bought the Friday the 13th box set last being sick as hell this past weekend I finally had a chance to sit back and watch them all. Now in the DVD with part 7 & 8 on it thre is a glitch about halfway through the movie (Friday the 13th part 8) that contiually freezes, then skips over about 10 minutes in the movie. I took the DVD out and it is in perfect shape, no scratches, but I can see what looks to be a pin sized 'dent' in the metal layer of the dvd. I'm assuming that is what is causing my problem. Now I bought this DVD at Futureshop, and I know it is too late to try to exchange it. Plus I don't think I have the receipt anymore anyways... Any idea on what I can do? or am I screwed. I think in things like this the studio should be willing to replace it for you...seeing is that it's a defect in the dvd. Worst case scenario I guess is to see if Blockbuster or someone rents this, rent it and do the switheroo if the rented DVD has no skips or problems.

Any thoughts on this?

5th April 2005 14:35  #2

Mark Lim Member Join Date: March 2004 Location: Australia Posts: 1,211
You have to take it back to the store and explain what happens. You do have a right for an exchange for another copy. The store just have to get another one from the dvd studio/ supplier. Like wine for example. I work in a Bar. If a bottle of wine goes off or there is cork problem, the purchasing department sends the wine back to the supplier for a credit. Also, the damage is not your fault. I have had a similar problem with a dvd once also. My dvd store happily gave me another copy.

5th April 2005 18:12  #3

floyd dylan Banned Join Date: April 2004 Location: United Kingdom Posts: 913
What you do is, snap the DVD in half and then slam the jagged edge in to the chest of the person who sold it to you, and then you start cutting in to he chest with the broken DVD, and then you pull out his black heart, and show it to him before he finaly collapses and dies.

...Or you could do what the other peeps above have suggested, cos that tends to work as well.

5th April 2005 19:16  #4

Matt Contributor Join Date: October 2004 Location: United States Posts: 2,113
Just ask to exchange it and don't bother with the receipt. I've been in the same situation before and as long as you are doing an exchange for the same item it isn't a problem, and if it is I would seriously consider not shopping there anymore. Around here, Best Buy and Wal Mart are both usually very good about this sort of thing.

5th April 2005 21:52  #5

J. Tasca Member Join Date: January 2005 Location: Canada Posts: 35
cool...thanks, I'll see how that goes.

5th April 2005 23:33  #6

Jonny "Me You" Senior Member Join Date: March 2004 Location: Canada Posts: 2,863
Believe it or not, it could be your player. Try it on another one to make sure that it's not a hardware problem. That way, if it's just the way the disc is authored that your player doesn't like, you won't have to waste your time for an exchange.

6th April 2005 16:28  #7

Worst Nightmare Senior Member Join Date: July 2002 Location: Australia Posts: 6,704 Send a message via AIM to Worst Nightmare Send a message via ICQ to Worst Nightmare Send a message via MSN to Worst Nightmare Send a message via Yahoo to Worst Nightmare Send a message via Google to Worst Nightmare
I had one that was faulty - Phantasm - it may have even been the dreaded dvd rot (dare I say it). The layer of metal had a definate U shaped discoloration from the edge of the disc coming in. It would not play any special features and ad problems playing the film in multiple dvd players. This was over 6 months old and when I explained this (including photos as well) to DVD Soon, they happily exchanged it (with no fuss at all might i add).
Even when I live in Australia and they are in Canada.
My personal gripe is when the DVD has a manufacturing glitch- i.e. Ghost in the Shell 2: Innocence - where the english subtitles were actually closed caption. They then released a note saying that if we sent in the old DVD they would replace it woth one that had the proper subtitles- but this was only offered to US and Canada! Annoyed

8th April 2005 23:51  #8

Darren Russell Member Join Date: June 2004 Location: United States Posts: 208
I had the same problem with Law & Order Season 14.  Midway through the first episode on the first disc, it  would freeze.  Just that particular episode, though.  That was really weird.  I even played it on other DVD players, and it did the same thing.  
So, I just took it back to Best Buy, where I originally bought it, and exchanged it for the same title.  
Generally, most stores are good for letting you do exchanges without a receipt, if you are getting THE SAME title.  If not, they tend to give you a hard time, and a store credit.  

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