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DVD replacement

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3rd November 2008 22:03  #1

KeithB Member Join Date: November 2008 Location: United States Posts: 8
DVD replacement
Hello,

I have a DVD that is over ten years old in mint condition that no longer plays right.  How can I go about getting a replacement from Warner Brothers?

3rd November 2008 22:40  #2

Intergalactic Ponce Member Join Date: April 2005 Location: United Kingdom Posts: 1,151
I want you to go over to Warners in Burbank, scope out the building, grab the first executive you see leaving work for the day, smack em in the face and say 'I've had enough of your s**t'.

No seriously, eh? Why the 10 year wait?. What's the title? Have you tried it in another player?

I mean, eh?

3rd November 2008 23:23  #3

KeithB Member Join Date: November 2008 Location: United States Posts: 8
The title is Contact.

     It must be because the dye is wearing out.  I have the same DVD player that I had then and all my other DVDs play fine.  This one now has pixellation in the same place every time and soon after that it stops playing. I have to skip a chapter or two to continue playing.  Dvd life expectancy is much longer that 10 years as you should know.  I don't know policy though and see no mention of warranty on the box.

Well I was sure someone knew policy here. Anyway I just contacted them and someone will call me tomorrow from the right department.  That will be interesting, if they call.

4th November 2008 0:26  #4

Worst Nightmare Senior Member Join Date: July 2002 Location: Australia Posts: 6,706 Send a message via AIM to Worst Nightmare Send a message via ICQ to Worst Nightmare Send a message via MSN to Worst Nightmare Send a message via Yahoo to Worst Nightmare Send a message via Google to Worst Nightmare
From his comments, I would have thought he had had the disc for 10 years and it has now gone faulty....
I will be interested to hear how you go KeithB as I have a few older discs that, whilst they still work, the layers have a "spilt liquid" look to them as they are possibly in the early stages of "DVD-rot".
Considering the actual medium inside the disc itself should be sealed from the elements, you would think that it should last forever...

4th November 2008 9:41  #5

scottmck Contributor Join Date: April 2006 Location: United Kingdom Posts: 393
Surely you can't think a studio is ever going to offer a 10-year warranty on DVDs?  Can't you just pick up a replacement copy of Contact for about $4?

4th November 2008 18:27  #6

Intergalactic Ponce Member Join Date: April 2005 Location: United Kingdom Posts: 1,151
To be honest, I've got the R2 of Contact which was one of the first DVD's released back in 98 (I'm guessing at the rough date here). When I looked at it about 6 months ago for the first time on on my LCD 16x9 TV (after not seeing it for a good 5 years - what is it with this film? Nobody watches it) it looked atrocious.

I'd apply a bit of perspective to this and just pick up the title again as cheap as you can. Or wait for an inevitably beefed up Special Ed. You've waited 10 years to watch it so far. What's another year or two?

4th November 2008 18:44  #7

KeithB Member Join Date: November 2008 Location: United States Posts: 8
I don't know what their policy is, that's why I've asked.  The blank DVD I purchase have a limited lifetime warranty which means if you have damaged the disc by scratching it or other means they won't replace it.  Also they are not responsible for data loss, which means they will not pay for the cost of the data recovery, if possible.

It would be interesting to see if anyone else here has the movie Contact that was purchased when it was first released, to see if they have any problems.

Otherwise, if the disc does not work properly or play correctly due to any other conditions, the disc will be replaced at no charge.  This would be my situation.  I don't see why retail DVD movies should be any exception.  But I'll soon enough know.

If the movie industry had a bad batch of discs in their mass production, the vendor would replace them at no charge.  So why wouldn't this apply to their customers?

Intergalactic Ponce wrote: To be honest, I've got the R2 of Contact which was one of the first DVD's released back in 98 (I'm guessing at the rough date here). When I looked at it about 6 months ago for the first time on on my LCD 16x9 TV (after not seeing it for a good 5 years - what is it with this film? Nobody watches it) it looked atrocious.

I'd apply a bit of perspective to this and just pick up the title again as cheap as you can. Or wait for an inevitably beefed up Special Ed. You've waited 10 years to watch it so far. What's another year or two?


What have I said to lead you to believe I haven't watched it in 10 years?  I only mentioned it is a 10 year old disc.  I've watched it several times in the past year.  I would love to have the high-def version I saw on cable.  I've not seen it in any stores.  It's in my top 20 movie list.

What is it with the film?  Let me answer you with a question.  Suppose I asked you the same question about one of your favorite films?

A beefed up special edition?  Where and when?  Any info?

1998 Academy Award: Best Sound nominee
AFI®: Top 100 Thrills nominee
1998 Golden Globe Awards: Best Actress in a Motion Picture (Drama) nominee

Maybe you don't know good acting when you see it.

4th November 2008 21:58  #8

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,127 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
I do, and it wasn't in Contact Wink

If it's one of the first titles around it's entirely possible that the manufacturing process wasn't up to the standards we expect today. There are a number of things that can cause discs to go screwy. Chemical interaction is one. The reflective layer can even interact with oxygen. The glue that bonds the two layers together can sometimes fail.

5th November 2008 0:35  #9

KeithB Member Join Date: November 2008 Location: United States Posts: 8
It certainly was.  Jodie Foster is excellent and she was nominated for best actress by Golden Globe for this film.

5th November 2008 2:38  #10

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,127 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
We all have different opinions.

6th November 2008 0:18  #11

KeithB Member Join Date: November 2008 Location: United States Posts: 8
Chris Gould wrote: We all have different opinions.

I understand your personal opinion to be of the actor and not her acting ability.

6th November 2008 1:42  #12

Stubby Member Join Date: December 2006 Location: United States Posts: 290
KeithB wrote: Chris Gould wrote: We all have different opinions.

I understand your personal opinion to be of the actor and not her acting ability.


Shouldn't assume that folks who don't share your opinion are ignorent or have some underlying motivation. Just look at all the various comments for each DVD announcement and you'll find a few negative opinions of critcally praised films and vice versa. Hey, some people actually pay money to see Uwe Boll films
It's good to live in a world where everyone is not automatically nodding their heads at the pronouncements of
KeithB.
Spend the $5 for a new copy of Contact from the bargain bin and have a great day.

6th November 2008 14:49  #13

Intergalactic Ponce Member Join Date: April 2005 Location: United Kingdom Posts: 1,151
KeithB wrote: I don't know what their policy is, that's why I've asked.  The blank DVD I purchase have a limited lifetime warranty which means if you have damaged the disc by scratching it or other means they won't replace it.  Also they are not responsible for data loss, which means they will not pay for the cost of the data recovery, if possible.

It would be interesting to see if anyone else here has the movie Contact that was purchased when it was first released, to see if they have any problems.

Otherwise, if the disc does not work properly or play correctly due to any other conditions, the disc will be replaced at no charge.  This would be my situation.  I don't see why retail DVD movies should be any exception.  But I'll soon enough know.

If the movie industry had a bad batch of discs in their mass production, the vendor would replace them at no charge.  So why wouldn't this apply to their customers?

Intergalactic Ponce wrote: To be honest, I've got the R2 of Contact which was one of the first DVD's released back in 98 (I'm guessing at the rough date here). When I looked at it about 6 months ago for the first time on on my LCD 16x9 TV (after not seeing it for a good 5 years - what is it with this film? Nobody watches it) it looked atrocious.

I'd apply a bit of perspective to this and just pick up the title again as cheap as you can. Or wait for an inevitably beefed up Special Ed. You've waited 10 years to watch it so far. What's another year or two?


What have I said to lead you to believe I haven't watched it in 10 years?  I only mentioned it is a 10 year old disc.  I've watched it several times in the past year.


My misunderstanding. I assumed this to be a case of you not having seen or played the disc in the last 10 years and now, all of a sudden, it fails to play properly.

I would imagine it's just a faulty disc along the lines Chris has described. I would imagine that you're not alone in having  (10 year) old discs that now don't play though.

It is kind of worrying that certain ramdom discs in our collections might be breaking down (chemically) but nothing lasts forever. For the price of a title that you can pick up for a few quid/dollars, I wouldn't lose any sleep over it.

Having said that, I appreciate that none of that answers your query over a distributors liability for discs that are not damaged by the customer but that fail over time.

6th November 2008 15:49  #14

Chris Gould Editor Join Date: May 2001 Location: United Kingdom Posts: 7,127 Send a message via ICQ to Chris Gould Send a message via MSN to Chris Gould Send a message via Skype to Chris Gould
KeithB wrote: I understand your personal opinion to be of the actor and not her acting ability.
You don't 'understand', you 'assume', and you know what they say about assumption being the mother of all f**k ups.

7th November 2008 22:41  #15

rinasings2u Member Join Date: July 2008 Location: United States Posts: 6
dvd's aren't supposed to last forever, they don't have a warranty, if you want back ups of dvd's you burn them to a computer, otherwise, you just repurchase. I'm sure it can be found for cheap.  

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